FREQUENTLY ASKED QUESTIONS
You can view your sales receipt by logging into your account on our website and navigating to the "Order History" or "My Purchases" section. Additionally, a copy of your receipt is sent to your registered email after every purchase. If you need further assistance, please contact our customer support.
- Check the return policy on the product page to confirm eligibility.
- Ensure it’s in original condition and within the return window.
- Request a return in your account under "Order History."
- Pack the item securely and use the provided return label.
- Ship it back and wait for inspection.
- Receive your refund or exchange once approved.
For help, contact customer support.
Restocking depends on the item. Some products will be restocked, while others may be limited edition or discontinued. To get updates, sign up for restock notifications on the product page or contact our customer support.
We ship orders to select locations based on our shipping policy. During checkout, enter your address to see available shipping options. For more details on shipping regions, please check our shipping policy or contact customer support.
Yes, you will receive the same product shown in the picture. However, since our products are handmade by skilled artisans, slight variations in color, texture, or design may occur, making each piece unique. These differences reflect the craftsmanship and authenticity of our items. If you have any concerns, please contact our customer support.